Blackboard's Current E-mail Issues Impact Communications to Somers Families
We are aware that some families that use Optonline for e-mail service are not receiving all the notifications sent from Somers Schools through our distribution tool, Blackboard Connect. Other districts that also use Blackboard are having the same issue with Optonline and Optonline engineers are working to resolve the problem. They have not given a time-frame for a resolution. In the meantime, we are researching other solutions. A temporary fix is to disable Spam Scrub within your Optonline e-mail settings. This is automatically enabled by Optonline and must be turned off by the account holder. We also suggest adding a secondary e-mail address to your Infinite Campus Portal that is not an Optonline address. If you need help with this process, please e-mail firstname.lastname@example.org (opens a new window). Thank you for your patience as we work to resolve this important concern. If we can answer any questions, please feel free to contact us at 914-277-3998.